Agents On The Edge - with Mark Burgess

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We explore why agents feel overwhelmed despite more tech, and map a practical path to higher revenue per employee with an AI operating system that orchestrates work instead of adding noise. Mark Burgess shares a vivid look at a near‑future agency day where humans lead and AI handles orchestration.

• the always‑on burden and shrinking margins
• why hires, more tools, and harder work fail
• revenue per employee as the north star
• architecture over effort as the lever for profit
• the case for a central operating system not a CRM
• context as the key to useful AI
• documenting processes and training to unlock AI
• a day‑in‑the‑life of a next‑gen agency
• reclaiming evenings while lifting follow‑through
• practical steps to avoid AI tool sprawl

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