Accountability: The Missing Piece

In this episode of The Fired Up Podcast, Susan Gaytan and Michael Renaud expose the missing piece in dealership performance — true accountability. They reveal how traditional sales metrics fail to show efficiency and introduce the Lead Conversion Calculator to track what really drives results: leads, appointments, show rates, and conversions. The hosts highlight how poor lead handling burns marketing dollars and stress the importance of separating phone and internet leads for smarter coaching. Using real data, managers can pinpoint performance leaks, provide targeted training, and build stronger, more accountable teams. Wrapping up, Susan and Michael preview upcoming AdaptVT.com training focused on appointment-making, trade acquisition, objection handling, and follow-up strategies to finish the year strong.