"At the very core of everything we do is about meeting and exceeding expectations."

Marc Haine shares how theatrical principles can transform your small business's customer experience. Drawing from his unique journey from hospitality consultant to stage actor, Marc reveals why most businesses fail to meet basic customer expectations and provides practical strategies to elevate every customer touchpoint.

Marc Haine is the author of Lights, Camera, Action and a former hospitality industry fixer with 25 years of experience working with hotels, casinos, and restaurants.

• Marc Haine's website: markhaine.com (free touchpoint assessment available).
• Book: Lights, Camera, Action by Marc Haine.

Register Now! Lead Yourself First: February 24th - an Above The Business Workshop

FREE workshop for business owners who planned well but are running on fumes.

You set the goals in January. You aligned the team. You built the plan.

But six weeks in, you're exhausted.

Your best hours are going to fires. Decision fatigue is real. And your team senses it.

Here's the truth: Your business won't grow beyond you until you lead yourself first.

Join Bradley for a FREE 2-hour workshop on February 24th at 10 AM CST.

You'll build your Personal Operating System, Decision Framework, Energy Protection Plan, Role Clarity Matrix, and 90-Day Accountability Structure.

Space is limited. https://blueprintos.com/assets

Thanks to our sponsors...

Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.

Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that’s what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast.

Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns to SEO and social media management, they provide the comprehensive digital marketing your business needs to grow. Here’s an exclusive offer for Above The Business listeners: Visit directclicksinc.com/abovethebusiness for a FREE marketing campaign audit. They’ll assess your website, social media, SEO, content, and paid advertising, then provide actionable recommendations. Plus, when you choose to partner with them, they’ll waive all setup fees.

About Above The Business:

Above The Business is hosted by Bradley Hamner, founder of BlueprintOS, and focuses on helping small business owners transition from Rainmaker to Architect. Each week, Bradley shares frameworks, interviews successful entrepreneurs, and provides actionable insights for building businesses that run without you. Whether you're doing $300K or $3M in revenue, this show will help you get above your business and design the systems you need to scale.

Bradley Hamner breaks down a powerful lesson from Michael Jordan's "The Last Dance" documentary about the fundamental difference between playing to win versus playing not to lose—and how this mindset shift can transform your business leadership.

Register Now! Lead Yourself First: February 24th - an Above The Business Workshop

FREE workshop for business owners who planned well but are running on fumes.

You set the goals in January. You aligned the team. You built the plan.

But six weeks in, you're exhausted.

Your best hours are going to fires. Decision fatigue is real. And your team senses it.

Here's the truth: Your business won't grow beyond you until you lead yourself first.

Join Bradley for a FREE 2-hour workshop on February 24th at 10 AM CST.

You'll build your Personal Operating System, Decision Framework, Energy Protection Plan, Role Clarity Matrix, and 90-Day Accountability Structure.

Space is limited. https://blueprintos.com/assets

Thanks to our sponsors...

Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.

Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that’s what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast.

Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns to SEO and social media management, they provide the comprehensive digital marketing your business needs to grow. Here’s an exclusive offer for Above The Business listeners: Visit directclicksinc.com/abovethebusiness for a FREE marketing campaign audit. They’ll assess your website, social media, SEO, content, and paid advertising, then provide actionable recommendations. Plus, when you choose to partner with them, they’ll waive all setup fees.

About Above The Business:

Above The Business is hosted by Bradley Hamner, founder of BlueprintOS, and focuses on helping small business owners transition from Rainmaker to Architect. Each week, Bradley shares frameworks, interviews successful entrepreneurs, and provides actionable insights for building businesses that run without you. Whether you're doing $300K or $3M in revenue, this show will help you get above your business and design the systems you need to scale.

"Does your behavior match your stated objectives? If you claim you want to scale the business but you have no framework or capacity building plan in place, there's a disconnect." - Chris Papin.

What if your business struggles aren't about working harder—but about whether your daily actions actually match what you say you want to achieve? In this conversation, Bradley sits down with Chris Papin, attorney and CPA, to explore the critical gap between stated objectives and actual behavior in business.

Chris shares his framework for thinking about business decisions through three lenses: personal, community, and client impact. He unpacks why most business owners don't truly understand their financials (and why that's costing them), the business judgment rule that separates smart decisions from lucky ones, and why Tom Brady's success on offense came from his defensive genius.

If you've ever felt out of alignment with your own goals or wondered why your numbers don't reflect your stated priorities, this episode will give you a fresh perspective on getting above your business.

What Working Above the Business Means to Chris:

"It's gonna shift during where I am in the life cycle of my business. But what it means to me is I go back to the original vision. I have kind of three components that are in my vision: There's a personal piece, there's a community piece, and then there's a client-side piece.

The personal piece is the internal me, my team, the objectives there. The community is elevating others. Obviously we want to take care of our clients. If I focus on those three pieces and really recognize what's at stake and work my business to achieving those objectives, I'm above the business doing the right things I need to do as a business owner to steer people to those objectives.

Fully knowing that I am also the licensed professional where I have to be in my business from time to time to do that too. I'm okay with that because that's what I signed up for, but that distinction matters because I do have to step out of my technician's role to get up into that entrepreneurial role."

This episode of Above the Business is for business owners who are ready to stop reacting and start leading with clarity, intention, and alignment between what they say they want and what they actually do.

Thanks to our sponsors...

Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.

Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that’s what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast.

Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns to SEO and social media management, they provide the comprehensive digital marketing your business needs to grow. Here’s an exclusive offer for Above The Business listeners: Visit directclicksinc.com/abovethebusiness for a FREE marketing campaign audit. They’ll...