Aritificial intelligence shouldn’t add more work—it should make work smarter. Jon Duren and Jay Custard share how to turn AI hype into real results: integrate it into daily workflows, tie pilots to KPIs, manage adoption like a product and design for trust. A playbook for making AI actually work at work.

Support for this episode provided by: Digital Realty

Learn more about this week's guest:

Jay Custard has deep experience helping companies harness the power of digital technologies to drive meaningful customer experiences. An experienced digital marketing and ecommerce executive, he has worked across multiple disciplines with both large and small companies to enable integrated transformational retail experiences on a global scale. He has been fortunate to serve the customers of Crocs, New Balance, FinishLine, Southeastern Grocers, and Cabela's with a focus on user experience, analytics, marketing, merchandising, and technology transformations.

Jay's top pick: 4 Key Principles for Reimagining Retail with Science and Vision

Jon Duren is an accomplished technology professional with over 25 years of experience in service-provider, data center, cloud and AI solutions. He is driven by a passion for applying technical solutions to achieve business outcomes and is currently working to expand the WWT AI Solutions practice. Jon actively seeks out the best strategies to create customer value. He is constantly monitoring marketing trends, innovative and disruptive technologies, and significant market transitions to identify opportunities for driving customer growth and success. With a talent for breaking down complex topics into easy-to-understand concepts, Jon is able to develop and share a vision of where business and technology intersect to create better outcomes.

Jon's top pick: Agentic AI Sounds New—But Haven't We Been Doing This Already?

The AI Proving Ground Podcast leverages the deep AI technical and business expertise from within World Wide Technology's one-of-a-kind AI Proving Ground, which provides unrivaled access to the world's leading AI technologies. This unique lab environment accelerates your ability to learn about, test, train and implement AI solutions.

Learn more about WWT's AI Proving Ground.

The AI Proving Ground is a composable lab environment that features the latest high-performance infrastructure and reference architectures from the world's leading AI companies, such as NVIDIA, Cisco, Dell, F5, AMD, Intel and others.

Developed within our Advanced Technology Center (ATC), this one-of-a-kind lab environment empowers IT teams to evaluate and test AI infrastructure, software and solutions for efficacy, scalability and flexibility — all under one roof. The AI Proving Ground provides visibility into data flows across the entire development pipeline, enabling more informed decision-making while safeguarding production environments.

As artificial intelligence moves from prediction to action, a new security frontier is taking shape. In this episode, Zscaler’s Head of AI Innovation Phil Tee and WWT’s VP of Global Cyber Chris Konrad explore the rise of autonomous agents, the evolution of Zero Trust and what it means to secure AI itself. From poisoned prompts to quantum threats, they warn the biggest risk isn’t just deploying AI — it’s trusting it. A sharp, real-world look at how enterprises can protect their future as machines begin to make decisions of their own.

Support for this episode provided by: Okta

More about this week's guests:

Chris Konrad is a transformative executive in global cybersecurity and has played a pivotal role in building and scaling the company’s cybersecurity capabilities—culminating in the leadership of its $4.5B global security business spanning cyber, land, sea, air, and space domains. He leads global strategy, practice development, and partner engagement across WWT’s Global Solutions & Architecture division. He drives cybersecurity initiatives that are tightly aligned with customer outcomes—enabling resilience, innovation, and growth across public and private sectors.

Chris's top pick: Cyber in 2025: We're No Longer Just Defending Systems — We're Defending Reality

Dr. Phil Tee is responsible for driving AI innovations at Zscaler, leveraging our unique data assets and the latest in AI technology to push forward what’s possible in Sec and DevOps for Zscaler customers. His team’s goal is to generate novel offerings in the cyber market and ensure that our customers benefit from the remarkable pace of AI innovation.

Phil's top pick: Hands-On Lab Workshop: Zscaler Unified Vulnerability Management

The AI Proving Ground Podcast leverages the deep AI technical and business expertise from within World Wide Technology's one-of-a-kind AI Proving Ground, which provides unrivaled access to the world's leading AI technologies. This unique lab environment accelerates your ability to learn about, test, train and implement AI solutions.

Learn more about WWT's AI Proving Ground.

The AI Proving Ground is a composable lab environment that features the latest high-performance infrastructure and reference architectures from the world's leading AI companies, such as NVIDIA, Cisco, Dell, F5, AMD, Intel and others.

Developed within our Advanced Technology Center (ATC), this one-of-a-kind lab environment empowers IT teams to evaluate and test AI infrastructure, software and solutions for efficacy, scalability and flexibility — all under one roof. The AI Proving Ground provides visibility into data flows across the entire development pipeline, enabling more informed decision-making while safeguarding production environments.

AI agents are moving from hype to the heart of enterprise IT. In this episode of the AI Proving Ground Podcast, Eric Jones and Ruben Ambrose — two leading AI experts — explore how intelligent, human-guided systems are transforming IT service management, incident response and operational scale to deliver faster resolutions, stronger security and smarter decisions across the enterprise.

For more about this week's guests:

Ruben Ambrose is a Chief Technology Advisor at World Wide Technology with over 25 years of experience spanning application development, IT operations, infrastructure, and enterprise architecture. He now leads teams focused on prototyping AI-driven solutions that accelerate innovation for global enterprises.

Ruben's top pick: Beyond Chatbots: How Digital Humans Are Transforming Enterprise AI Experiences

Eric Jones is an Area Director of Strategy and Innovation at World Wide Technology. He has been in the software industry for over twelve years. For the last two years, he has been focused on Generative AI and its application to enterprise workflows. This research helps World Wide Technology provide industry-leading services in building Generative AI solutions for customers around the globe.

Eric's top pick: Part 1: Transforming IT Operations with Large Language Models

The AI Proving Ground Podcast leverages the deep AI technical and business expertise from within World Wide Technology's one-of-a-kind AI Proving Ground, which provides unrivaled access to the world's leading AI technologies. This unique lab environment accelerates your ability to learn about, test, train and implement AI solutions.

Learn more about WWT's AI Proving Ground.

The AI Proving Ground is a composable lab environment that features the latest high-performance infrastructure and reference architectures from the world's leading AI companies, such as NVIDIA, Cisco, Dell, F5, AMD, Intel and others.

Developed within our Advanced Technology Center (ATC), this one-of-a-kind lab environment empowers IT teams to evaluate and test AI infrastructure, software and solutions for efficacy, scalability and flexibility — all under one roof. The AI Proving Ground provides visibility into data flows across the entire development pipeline, enabling more informed decision-making while safeguarding production environments.