AI Agents: Your Assistant or Theirs?

Description:

AI agents from OpenAI, Google, and Anthropic promise to act on your behalf—booking flights, handling tasks, making decisions. What kind of agency do these systems actually have? And whose interests are they serving?

Enterprise AI agents are already deployed in customer support, code generation, and task automation. Consumer agents—ChatGPT Agent Mode, personal task assistants—face a wider gap between marketing promises and actual capabilities.

The alignment problem: agents need access to your calendar, email, and personal preferences to help you effectively. But the agent that knows you well enough to serve you is also positioned to steer you. When you delegate decisions to an agent, who decides what success looks like?

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