A conversation on protecting consumers from fraud and scams with Noémie Papp, EBA

In this interview, Noémie Papp, Senior Expert for Conduct, Payments & Consumers at the European Banking Authority (EBA), explains why online fraud and scams have become more sophisticated and harder to detect. She highlights the role of emerging technologies such as artificial intelligence and crypto assets in enabling new forms of deception, and the severe financial and emotional consequences for victims.

The discussion explores the EBA’s latest consumer protection campaign, which focuses on financial education and practical steps to prevent fraud. Papp outlines common warning signs, from urgent requests and overpromising offers to untraceable payment methods, and shares advice on what to do if you fall victim. She also touches on broader regulatory efforts, including strong customer authentication and upcoming requirements to further reduce payment fraud. Watch the full interview for insights into how Europe is tackling this growing challenge.