In this episode, host John Creamer speaks with Jamie Peterson of the Leon County Consolidated Dispatch Agency (CDA) about the response to the April 17, 2025, active shooter incident at Florida State University. Jamie takes us inside the day that became one of the most intense shifts in CDA history. From a call board that exploded in real time to managing hundreds of unknown units on a single channel, this conversation is raw, grounded and full of hard-won lessons about what it takes to be the calm voice when everything else is in chaos.

In this episode, host John Creamer speaks with Mike Abbey of the Leon County Consolidated Dispatch Agency about the response to the April 17, 2025, active shooter incident at Florida State University. Abbey shares how the event unfolded from a communications and command perspective, highlighting the critical role 911 telecommunicators and dispatch centers play in the earliest moments of a crisis. The conversation also explores the challenges of managing a large-scale emergency while routine calls for service continue, and emphasizes how preparation, coordination and experienced dispatchers are essential to an effective response during critical incidents.

In this episode, host John Creamer talks with Sheriff Rosie Cordero-Stutz of the Miami-Dade Sheriff's Office about her historic first year as Miami-Dade's first elected sheriff since 1966. She shares candid insights on leading a 5,000-member agency, navigating budgets and legislative pressures, and managing everything from critical incidents to major events like FIFA and the G20. Sheriff Rosie also outlines her vision for modernizing the agency while keeping safety, security and service front and center.