A Dozen Experts. Two Questions. Big Predictions on the Future of Retail with Kiri Masters - Episode 427

🎙️Interview with Kiri Masters of The Retail Media Breakfast Club

DESCRIPTION

Welcome to The Ecommerce Braintrust podcast, brought to you by Julie Spear, Head of Retail Marketplace Services, and Jordan Ripley, Director of Retail Account Management.

As we return from our holiday break, we're taking the opportunity to step back and reflect on where the ecommerce industry has been—and where it's headed next.

To guide that conversation, we tapped into the insights of a dozen former podcast guests, including industry analysts, technology providers, and brand leaders. We asked each of them two key questions: what had the biggest impact on the industry over the past year, and what they're most excited about in the year ahead.

To help us unpack these perspectives, we're thrilled to welcome back someone deeply embedded in retail forecasting and strategy: Kiri Masters, former host of The Ecommerce Braintrust and current host of the Retail Media Breakfast Club.

Quote:

"Retail media will likely see some consolidation as expectations come back down to earth. We may see retailers come together and collaborate more, offering stronger audience insights to media buyers while dialing back the exuberance around retail media growth."

Kiri Masters

KEY TAKEAWAYS

Key Survey Data

• 82% of respondents identified AI as a key theme shaping the industry

• 64% of respondents explicitly mentioned profitability, margin pressure, or growth discipline

• 55% of respondents discussed incrementality & measurement challenges

• 45% of respondents discussed channel diversification beyond Amazon
  
  

In this episode, Julie, Jordan, and Kiri discuss:

• The Dominance of AI in E-Commerce: AI remains the headline story, with a huge spike in expert mentions. The team breaks down how AI is shaping advertisers' ability to personalize at scale, the shift from keyword to audience-based strategies, and why AI-powered personalization is becoming fundamental rather than a standout trend.

• Shopper Experiences and Search Evolution: Innovations like virtual try-ons (Zara app example), the rise of agentic commerce, and the blurred lines between upper and lower funnel marketing as AI tools start to both recommend and transact for shoppers.

• Amazon's Defensive Stance and Retail AI Partnerships: With new protocols like Google's Universal Commerce Protocol (UCP), retailers like Walmart and Wayfair are collaborating with AI platforms—while Amazon remains a walled garden, raising questions about its evolving competitive positioning.

• Retail Media's Maturity and Profitability Pressures: How retailers' rapid build-up of media businesses has led to ambitious targets, scrutiny around true ad spend sources, and a likely shift toward more creative, collaborative brand partnerships. The market is moving away from "growth at all costs" toward more sustainable, margin-aware strategies.

• Breaking Silos in Measurement and Data: As brands push for unified data across channels, third-party aggregators and traditional data players are filling the gaps that retailers haven't solved with standardized metrics.

• Looking Ahead: The ongoing challenge for brands to keep up with fast-changing tech, automate where possible, but also stand out with original thinking as AI-generated content becomes ubiquitous. There's consensus that both AI innovation and industry corrections will shape retail into 2026.