843: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets

Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels!

Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI.

🔥 What You'll Learn:
- The power of human connection in hospitality—why tech should enhance, not replace it
- How Sonesta is redefining loyalty beyond points—giving members brag-worthy access
- Exclusive partnerships with Rolling Stone, SailGP & Rioja—making unforgettable travel experiences
- he secret to differentiating brands in a competitive industry beyond price wars
Why humor, authenticity & resonance create stronger brand-customer bonds

A special thanks to Actabl— Actabl gives you the power to profit. Visit Actabl.com to learn more!

🎧 Listen now and be part of the conversation shaping the future of travel!