722. Avoid the Curse of Knowledge: Making Your Message Clear

In this episode, Dr. Killeen dives into a common leadership trap: assuming others understand what we mean. Known as the “curse of knowledge,” it happens when we forget what it’s like not to know something. Using a fun Stanford experiment and real dental practice examples, he shows how missed meaning—not bad intent—causes miscommunication. Learn how to slow down, share context, and ensure your message actually lands with your team, patients, and colleagues.