#7 - Exploring Radical Customer Obsession

Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert.

In this episode:

• Why customer experience is a game-changer for small business

• Where to start: Easy ways to introduce CX into your business today

• How AI is reshaping customer expectations (and how to stay ahead)

• Tips for getting your team on board with delivering standout service

• CX success stories and lessons from Amanda’s latest book

• Why milestone marketing and partnerships are key to long-term loyalty

Learn more: https://www.constantcontact.com/au