696. Leading with Trust: How Structure, Service, and Self-Awareness Create Lasting Influence

What if structure isn’t about control — but about freedom?

In this episode of Daily Influence, Gregg-Brooke Koleno sits down with Silyana Bozileva, a global leader with over 17 years of experience building and guiding multicultural teams across customer experience, operations, and early-stage growth environments.

From serving as a CEO and COO in startups to leading service standards at UKG, Silyana blends operational excellence with deep human empowerment. She shares how leadership rooted in trust, accountability, and clear systems doesn’t restrict teams — it strengthens them.

Together, they explore:

• Why personal responsibility is the foundation of real leadership

• How systems and SOPs create calm and confidence under pressure

• The difference between ego-driven influence and community-centered leadership

• A powerful mentorship story about restoring confidence after a toxic workplace

• Lessons from winning Bulgaria’s “Hack the Crisis” hackathon with five strangers during COVID

• Why stepping up and speaking up can change the trajectory of your life

Silyana’s message is simple yet powerful: Influence isn’t about you — it’s about elevating everyone around you.

If you’re building a team, launching a venture, mentoring young leaders, or striving to lead with intention, this conversation will remind you that responsible influence starts with how you choose to show up.

Connect with Silyana via LinkedIn or at [e-mail] or LinkedIn https://linkedin.com/in/silyanabojilova