69 | Client Relationships: Boundaries in Business Leadership, Part 5

In the fifth part of our boundaries in business leadership series, Mary and Sarah dive into establishing boundaries with clients.  They discuss the importance of defining clear expectations as a business leader, including setting both working and non-working hours.  The conversation highlights establishing specific terms of service to prevent overcommitting and potential resentment.

Furthermore, the conversation delves into the importance of knowing one's ideal client and the courage it takes to decline opportunities to work when necessary.  They explore recognizing signs of a toxic client relationship and discuss the advantages of implementing boundaries for sustained business success. They provide practical tips for communicating clear boundaries, suggesting the use of a clear and kind boundary sandwiched between respect and common ground.

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See full episode details and transcript HERE!

Watch full episode on YouTube.