6: Customer Service

On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!

Listen to this episode to find out:

• Why Otto isn't a fan of the term 'customer service'
• The importance of creating magic moments in the salon
• Why customer service is all about the little things
• Tips on relationship building with clients
• How staff can work together to provide exceptional client experiences
• Why you should rebook clients whilst in the chair and other tips on retaining your clients
• The two cocktail rule!

Thank you for joining Hair Ott for this season of the podcast!