#510 - Managing Customer Expectations
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#510 - Managing Customer Expectations
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You can do a great job but still end up with an unhappy customer. The reason is because you have to learn how to manage customer expectations, including understanding what they need to know vs. everything you can tell them. We talk about understanding how to present information to customers and avoiding mistakes in being too transparent.
This episode is sponsored by Equity Business Solutions. Do you want to make sense of the numbers for your business? From equity, to liabilities and assets, to understanding cash flow... sometimes you need an expert.
Go to EquityBusinessSolutionsLLC.com and get value beyond the numbers.
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