#50 From Words to Wisdom: Teaching Communication with Real-time Feedback and Frameworks with Dr. Rene Claxton and Dr. Robert Arnold

In this episode, Dr. Claxton and Dr. Arnold from “Vital Talk” and share their expertise around providing feedback on communication, best practices for preparing learners for difficult conversations, how to best support trainees as the conversation is unfolding, and strategies for debriefing. We discuss frameworks for sharing communication feedback in a positive, improvement-focused light. This episode will help you understand how to improve learners’ communication skills as well as your own.

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Show Segments

• Intro, disclaimer, guest bio
• Guest one-liner/ Favorite failure
• Case from Kashlack Memorial
• 12:00 Challenges of feedback conversations on communication
• 15:05 Framing feedback
• 20:33 Debriefing the communication encounter
• 25:30 Educator’s role during the encounter
• 34:55 Preparing the learner / pre-briefing the communication encounter
• 39:14 Communication frameworks to teach learners
• Strategies to teach/give feedback on communication in time-limited settings
• 47:13 AI in communication teaching
• Take home points
• Plugs (Vital Talk, Teach Like a Champion)
• Outro

Credits

• Producer: Molly Heublein MD
• Hosts: Era Kryzhanovskaya MD, Molly Heublein MD
• Script, show notes: Karishma Patel MD
• Technical Support: Podpaste
• Peer Reviewer: Jessica Erickson, MD
• Guests: Dr. Rene Claxton and Dr. Robert Arnold
• Theme Music: MorsyMusic