5 Overlooked Post-Purchase Touchpoints That Drive Retention | Guest Host: Riley Trepanier

This week, our guest host, Riley, dives into 5 overlooked post-purchase touchpoints that can make or break your subscription retention. From education to personalization to transactional SMS, she lays out the simple but powerful strategies brands often miss — and how to turn them into moments that build loyalty, trust, and long-term growth.

You’ll learn:

✔️ How to turn onboarding into a habit-building engine
✔️ Where personalization actually moves the needle
✔️ Why replenishment reminders and SMS are your hidden retention tools
✔️ How great inserts and unboxing experiences can drive advocacy

If you're ready to strengthen your subscription experience beyond the buy button, this one’s for you.

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