486: What Are You Missing? How Great Coaches Make the Invisible Visible

“Making sense out of chaos” is something we all want to do better. Today’s guest has discovered the secret sauce. In this episode, she unpacks how coaches and organizational leaders can measure what feels unmeasurable, create genuinely inclusive environments, and build healthier cultures by identifying the invisible programming running beneath the surface of any team or organization. We will explore three interconnected themes: demonstrating coaching ROI through powerful questioning, supporting employees with invisible disabilities through language and environmental design, and debugging the hidden “programs” that drive organizational chaos. This episode is practical, warm, and wisdom-packed—a must-listen for coaches, consultants, and leaders alike. Kristy Busija is the CEO and founder of Next Conversation Consulting, a firm specializing in making sense out of chaos for organizations and leaders. She is a certified professional coach (mentored by Meg Rentschler), Forbes contributor, award-winning business owner, and the bestselling co-author of Hidden in Plain Sight: A Practical Guide to Managing Invisible Disabilities in the Workplace. Kristy brings expertise in corporate leadership, talent development, consulting, and neurodiversity-informed coaching. She is also a speaker who creates intentionally inclusive learning environments in her presentations. Show Highlights:Where we begin in making the invisible, visible: The foundation of measurable ROI starts with asking the right questions.Trusting the process through the journey with a clientUnderstanding “invisible disabilities” in the workplaceExamples of Kristy’s expertise in opening a presentation by engaging with the audience and setting the stage for successChanging the language around invisible disabilities begins with debugging our invisible programming. (The cost of not providing support is much higher than you think!)Helping organizations lean into a coaching culture with the three Ps framework: identify patterns, priorities, and purpose.A closer look at Kristy’s work with leaders around shifting perspectivesKristy’s key takeaway: “Don’t just coach the person, but think about the whole system.”Resources:Connect with Kristy Busija: Website and book, Hidden in Plain Sight: A Practical Guide to Managing Invisible Disabilities in the Workplace.Schedule an exploratory session with Kristy here.Connect with Meg:Explore the STaR Coach Show Mentor Program. We are enrolling NOW for this summer!Subscribe to the STaR Coach Show YouTube Channel!Explore over 480 past episodes and other helpful resources at www.STaRcoachshow.com. Explore the STaR Coach Community and see what’s available there for you!Mentioned in this episode:Enroll More Clients: Clarity SprintDo you love coaching, but when it comes to enrolling clients, writing your bio, or posting online, you freeze? Or fall into “coach speak” that doesn’t actually connect? That’s not a you problem. It’s a messaging problem—and it’s costing you clients. Join me for my free, live five-day experience: Enroll More Clients: Clarity Sprint. From March 16–20 at 9 a.m. Central, I’ll help you get crystal clear on your ideal client, refine your message so it actually resonates, and create a confidence statement that makes booking a call the obvious next step. No fluff, just clarity, you can use immediately. Grab your free spot at: https://starcoachshow.com/5dayEnroll More Clients: Clarity Sprint