473. Hosting Through a Crisis with Catherine Morris of Edenwood NC

When a once-in-a-generation storm hit the mountains of Western North Carolina, Superhost Catherine Morris found herself not only without power—but with stranded guests, canceled reservations, and major cleanup ahead. In this episode, we talk with Catherine of Edenwood NC about her transition from corporate life to full-time hosting, the realities of managing two unique properties (yes, she still does the cleaning herself!), and the lessons she learned when Hurricane Helene shut everything down.

From insurance battles to wood-fired hot tubs, this episode covers the gritty details of what it really looks like to be a hands-on host through disaster and recovery.

Whether you're new to short-term rentals or a seasoned pro, Catherine’s insights on preparedness, communication, and guest care will leave you inspired—and better equipped for anything that comes your way.

RESOURCES

• Catherine’s Rentals: https://edenwoodnc.com
• Follow on Instagram: @edenwoodnc
• Airbnb Business Loss Coverage Info: https://www.airbnb.com/help/article/1320/extenuating-circumstances-policy

Mentioned in this episode:

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