42. Navigating Difficult Feedback

In this episode of the Reconciliation Roadmap podcast, host Dixie Crawford discusses the importance of navigating difficult feedback in the reconciliation process with First Nations peoples. She emphasises that feedback, especially the uncomfortable kind, is crucial for growth and accountability. The episode explores common traps organisations fall into when receiving feedback, reframing discomfort as a learning opportunity, and practical strategies for handling feedback effectively. Dixie encourages organisations to embed feedback into their culture to foster trust and long-lasting relationships with communities.

Takeaways

• Feedback is crucial for accountability in reconciliation.

• Difficult feedback is often uncomfortable but necessary for growth.

• Common traps include defensiveness, fear, tokenism, and disconnection.

• Reframing discomfort can lead to significant organisational growth.

• Listening without defense is the first step in handling feedback.

• Acknowledging the courage it takes to give feedback is essential.

• Sitting with discomfort allows for deeper understanding and processing.

• Action must follow feedback to demonstrate commitment to change.

• Building structures for regular feedback is vital for ongoing improvement.

• Feedback should be normalised in organisational culture.

Chapters

00:00 Introduction to Reconciliation Roadmap

00:34 Navigating Difficult Feedback

05:50 Reframing Discomfort as Growth

08:40 Practical Strategies for Handling Feedback

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