4 Things Your Medical Assistant Wishes You Would Do: Yoli Olivo MA

In this episode of The Medical Manners Podcast, Katie sits down with Yoli Olivo, a seasoned medical assistant, to uncover what every healthcare provider should know about building stronger connections with their support staff.

Yoli shares four simple but powerful things that can transform your team dynamic and your patients’ experience: 1️⃣ Take time to teach and share your knowledge. 2️⃣ Say hello when you walk in. 3️⃣ Say thank you. 4️⃣ Ask for their input.

These small acts of respect and recognition can make a big difference—not just for your team’s morale, but for the quality of care your patients receive. Tune in and learn how to create a culture where everyone feels valued and connected.