4: Customer Service in the 9-1-1 Center Part 1

Customer Service is important in every part of answering, process, and responding to emergency calls. This three part podcast series will touch on several aspects of customer service, including first impressions, identifying our customers, and setting a high bar for our own level of service and responsibility. In this episode, I ask for your ideas, you can send me an email at [e-mail] or go to my main podcast page, https://anchor.fm/dan-l-lewis and leave me a voice message if you register for an account. Thanks for taking the time to listen and have a great day

References:

Evenson, R. (2011). Customer service management training 101: quick and easy techniques that get great results. Amazon.