#389 - Rethinking Guest Journey with Kaytlin Garland

We’re coming to you live from XClub Retreat 2025 in Texas, and bringing you something special today. I’m sitting down with Kaytlin Garland, a salon owner chosen for the "hot seat" with Joey Coleman, an incredible author and renowned retention expert who spoke at the retreat. Kaytlin and I dive deep into this experience and the transformative insights she gained from it, and the entire retreat as a whole.

In this episode, Kaytlin reveals how she's refining her target market and streamlining her client journeys. You'll hear about the surprising clarity that came from holding a mirror up to her business, and so much more. This episode is packed with actionable strategies that will inspire you to elevate your own salon, create more time freedom, and build an unbeatable guest experience!

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Do you have a question for me that you’d like answered in a future episode like this one? A great way to do that is to head over to Apple Podcasts and leave a rating and review with your question. I'm looking forward to answering your question on a future episode on the podcast!

If you’re not already following us, @thethrivingstylist, what are you waiting for? This is where I share pro tips every single week, along with winning strategies, testimonials, and amazing breakthroughs from my audience. You’re not going to want to miss out on this.

Learn more at: https://thrivingstylist.com/podcast/