#385: What to Do When Clients Break Their Promises

Ever had a client drop the ball? They miss a key deadline, shift direction mid-project, or conveniently "forget" what you both agreed on?

It's maddening, right?

Those moments can make even the most seasoned freelancer question everything about their business.

But here's the twist: those "broken promises" might actually be pointing to your biggest opportunities for growth.

In this short episode, we're diving into what really lies beneath client chaos — and how to turn frustration into a roadmap for stronger systems, better communication, and a more resilient business.

What You'll Learn

• Why client "failures" often signal a systems gap, not a people problem
• How to identify and fix weak spots in your expectations, communication, and boundaries
• The mindset shift that transforms frustration into clarity
• Simple tools (like a change request form!) that can turn scope creep into smooth, profitable processes

Key Takeaways

• Every "broken promise" reveals a gap in your value exchange.
• Outlier clients exist, but most missteps are fixable with clearer expectations and structure.
• When you make expectations crystal clear and reinforce them consistently, chaos disappears.
• The solution is often better systems and boundaries.
• What feels like rejection is often an invitation to improve your business model.