372 - Lessons Learned in 2025

Dr. Andy Roark, DVM, MS tackles one of the trickiest leadership challenges out there, showing up strong when things do not go according to plan. Ever walked out of a meeting or presentation thinking, well that was rough? Kelsey Beth Carpenter joins us as Andy breaks down why those moments matter more than we think, how leaders build credibility through adaptability, and why owning ambiguity is a core leadership skill. This episode dives into executive presence, audience awareness, and the art of engaging people even when the format, timing, or tech falls apart. You will walk away feeling validated if leadership sometimes feels messy, more confident navigating high pressure situations, and equipped with practical ways to connect, influence, and lead with intention. If you care about leadership development, communication skills, and building trust in veterinary medicine, this one is for you. Gang, let’s get into this episode!Kelsey Beth Carpenter on IGDr. Andy Roark on LinkedInUncharted Veterinary PodcastUncharted Leadership Academy & CommunityDr. Know-It-All Card GameDr. Andy Roark Exam Room Communication CourseDr. Andy Roark Charming the Angry Client Team Training CourseDr. Andy Roark Swag: drandyroark.com/shopAll Links: linktr.ee/DrAndyRoarkKelsey Beth Carpenter is a Registered Veterinary Technician with over a decade of experience working in emergency hospitals across California. She currently works as the Social Media Manager for DrAndyRoark.com and a Content Specialist for the Uncharted Veterinary Conference. Some of Kelsey’s passions include the open hospital concept, the power of creativity and humor, the overlap of science and art, and sharing lessons learned from living life with chronic illness. Kelsey is probably most known for two of her favorite hobbies: writing and performing comedic songs about veterinary medicine and acting as a full time stage mom for her Chihuahua mix, Birdie.Mentioned in this episode:On Demand Team Training BundleGreat medicine can still lead to tough conversations with clients. The Team Training Bundle gives your veterinary team practical tools to handle angry clients and communicate clearly in the exam room, so every interaction builds trust instead of tension. Flexible, on-demand training makes it easy to strengthen communication across your entire clinic.Learn more about the Team Training Bundle here!Learn more about Simparica Trio here!Office Hours w/ Dr. Andy RoarkInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Register for Office Hours here!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for Uncharted Practice Owner Summit at NAVC SkillShop here!