365: What Really Builds (or Breaks) Trust

What does it really mean to trust someone—and how intentional are you about the choices you make every day? You’ll rethink trust from the inside out as Charles Feltman challenges the idea that trust is vague or emotional and reframes it as a conscious decision to make something you value vulnerable to another person’s actions.

You’ll learn how trust works in both directions and why being trustworthy isn’t enough if you’re unwilling to extend trust to others. Charles shares a practical, behavior-based framework built around four key domains—care, sincerity, reliability, and competence—along with real workplace examples that show how trust can be strengthened, assessed, repaired, or rebuilt through honest conversation and clear commitments.

Charles has nearly three decades of experience helping leaders and teams build, maintain, and, when necessary, restore trust. He currently runs trust-building workshops under the banner of Trust at Work® and also speaks on the subject. An overarching goal in his work is that his clients achieve what they consider to be their full potential as leaders and as human beings. He is the author of The Thin Book® of Trust: An Essential Primer for Building Trust at Work. Currently in its 3rd edition, it has sold over 100,000 copies worldwide.

You’ll discover:

• How to define trust in clear, practical terms
• The four domains that determine whether trust grows or erodes
• Why focusing on behavior—not character—matters most
• How leaders can repair trust after a misstep
• A shared language that makes trust discussable at work

Connect with Charles Feltman

LinkedIn

Website

Insight Coaching

Books

The Thin Book of Trust, 3rd edition: An Essential Primer for Building Trust at Work

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