36 - Eric and Amy Luthy | Mighty Process Server

In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218).

Timestamps:
00:00 Intro / Episode 36
01:10 Meet Eric & Amy Luethy (Samurai Investigations – Michigan)
03:20 Law enforcement background & entering process serving
06:10 Early growth strategy & learning from mentors
09:00 Customer service as a competitive advantage
12:40 Expanding service areas & saying "yes" to clients
16:30 Marketing, phone calls & building law firm relationships
21:10 Safety challenges & real-world serving experiences
27:45 Detailed notes, documentation & standing out in court
35:20 Rapid growth, hiring, and scaling the business
43:10 Advice for new process servers & investigators
49:30 How to contact Samurai Investigations / Closing