312: Re-Onboarding: The Secret to Re-Energizing Long-Time Clients

As financial advisors, we’re always evolving—new processes, new services, new team members, and even new ways of engaging with clients. But while your newest clients experience your polished onboarding process, your long-term clients may still be operating under the “old rules.” That’s where re-onboarding comes in. In this episode, we dive into how to reintroduce your long-standing clients to your current practice in a way that feels natural, client-centered, and value-driven.

What you’ll learn in this episode:

• Why re-onboarding is essential to keeping long-term clients aligned with your evolving practice
• How to introduce re-onboarding without it feeling awkward or forced
• Practical strategies for resetting expectations, updating processes, and reinforcing value
• Ways to tie re-onboarding to housekeeping tasks that strengthen client relationships
• How re-onboarding can open the door to referrals and reinforce your positioning as an advisor

Re-onboarding doesn’t need to be complicated—it’s a simple but powerful tool for reinforcing your value, realigning client expectations, and making sure everyone experiences the best version of your practice today. Tune in and discover how to use re-onboarding as a lever for growth and stronger client relationships.

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