#31 - Reception Roster Myths – Ratios That Actually Work

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How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋

In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:
✅ Why reception-to-doctor ratios don't work in isolation
✅ The importance of workflow, patient flow, and task complexity
✅ How automation and IT integration can reduce admin overload
✅ Tips for creating a lean, efficient front desk team that still delivers top-tier service
✅ When “overstaffed” is actually just under-structured

It’s not about more hands — it’s about smarter systems.

🎧 Listen now and rethink your reception roster! Get in touch with the team if you think we can assist with any workflows at reception.

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Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/