3: Episode 3 - Jo Wailling

Content warning: this episode includes discussion on suicide.


In this episode of Stories of Safety, we speak with Dr Jo Wailling, a leading expert on healthcare harm, to unpack one of the most complex and challenging concepts in patient safety.

Jo reflects on what we really mean when we talk about “harm” in healthcare—how it's defined, experienced, and responded to by both professionals and patients. We delve into the emotional and systemic dimensions of harm, and the importance of moving beyond blame to foster learning, accountability, and healing.

This episode invites listeners to reflect on how we acknowledge and address harm in a way that supports those affected and drives genuine improvement across healthcare systems.

A powerful conversation about one of the most human aspects of safety in care.