#27 - How to Conduct Effective Customer Discovery with Cinthia Silva

Cinthia Silva is a Customer Success leader who has spent the bulk of her career in client-facing roles in finance, events, and the tech space. She is a strong believer in thought leadership initiatives and community-led growth. This has led her to become a board member for CxXchange, Latinos in Success, and CS Middle East. She has also been recognized as one of the Top 25 Customer Success Influencers in 2023 and Top 10 Women Leaders of Customer Success in 2024. Communities that Cinthia supports: https://www.thecxxchange.com/ https://www.latinosinsuccess.com/ https://customer-success.me/