25: The Leadership Conversation Most Agencies Avoid Having

Most agencies hire for skills.
Most agencies promote for experience.
And that’s exactly where the trouble starts.

In this episode, Paul explains why personality quirks that are harmless at the line level become destructive in leadership positions. He shares a practical, step-by-step approach for handling ego-driven leaders, setting expectations for employees, and protecting the culture of your organization.

If you care about leadership, morale, and building strong teams, this episode will change how you think about promotions forever.

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