239: What Pet Resorts Can Learn From Other Industries

What if the best strategies to grow your dog daycare or boarding business weren’t even in the pet industry? In this episode, Fern opens the door to a whole new way of thinking by pulling proven ideas from unexpected places—like hospitality, fitness, restaurants, software, and retail. He shares how these industries handle things like onboarding, consistency, automation, and customer loyalty—and how you can borrow their systems to improve your own operations and client experience.

You’ll learn why treating pet parents like hotel guests, thinking like a gym when it comes to retention, and using tech like a software company can seriously boost your business. If you’ve ever felt stuck doing things the same way as everyone else in pet care, this episode will shake that up. Fern’s goal is simple: help you see beyond the familiar and tap into smart, actionable ideas that are already working elsewhere. Curious which industry you should be paying more attention to? Give it a listen.