23: When work just works: Powering peak with smarter scheduling

Retailers often think of the golden quarter in terms of stock, promotions and delivery speed. But behind every sale, every dispatch, and every customer interaction is a fundamental frontline team under immense pressure.

In 2025, with labour shortages, rising costs, and burnout at record highs, managing your workforce effectively could be the single biggest determinant of whether you thrive or stumble this peak.

In this episode of Retail Unpacked, we speak with Erik Fjellborg, CEO and founder of Quinyx, to explore how AI-driven scheduling, smarter communication, and employee engagement can turn seasonal chaos into peak performance.

We’ll discuss how flexibility, fairness, and the right tech tools not only boost productivity but also protect the wellbeing of staff, and why that’s the real secret to long-term customer loyalty.