22 - The “Surprise and Delight” Method — How Small Gestures Create Big Word-of-Mouth
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22 - The “Surprise and Delight” Method — How Small Gestures Create Big Word-of-Mouth
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What if standing out had less to do with what you say—and more to do with how you make people feel? In this episode, Donna and Tiffany break down the strategy of “surprise and delight” in real-world networking. They share the small, thoughtful gestures that have created referrals, opened doors, and left lasting impressions—like showing up with someone’s favorite drink, taking a moment to connect after an event, or sending a low-key voice memo just to follow up. You’ll hear why being memorable isn’t about being flashy—it’s about being intentional. If you want to create deeper connections that turn into opportunities, this one’s packed with ideas you can use today.
What you'll learn:
- How to create a signature gesture that fits your brand
- Why small actions often lead to big business results
- Real examples of how thoughtfulness turned into referrals
Connect with your hosts:
On IG: @the_LinkUpLounge
Email the Link Up Lounge: info@thelinkuplounge.com
Tiffany Mason on IG @VirtuallyYouPods
Donna Rueppell on IG @Rueppell_1KeyAtaTime
Come Network with us: WWW.BondandBeyondNetwork.com
(locally in St. John's Co. FL)