This is your audio edition of the resident Housing 21 Monthly Newsletter: April edition. Read to you by Lucy from the Communications Team.

In the April 2026 edition:

• Let’s celebrate National Gardening Week
• Happy Easter from everyone at Housing 21
• Help with energy costs through HACT
• Extra support you may be able to claim
• Have you seen our complaints reports?
• Reporting your Annual Rent Change to Universal Credit
• Housing 21 is celebrating National Pet Month
• Sharing stories from around our schemes on social media
• Let’s Talk Retirement Living and Extra Care coming soon
• St George’s Day Activities

Check your pendant alarm each month

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: March edition. Read to you by Lucy and Joel from the Communications Team.

In the March 2026 edition:

• Spring into gardening
• Performance Report now available for quarter three
• National Resident Survey results
• Explaining our repairs and complaints surveys
• An update on the Resident Trust Fund
• Go paperless: get your newsletter by email
• Property spotlight: Exploring Extra Care
• Benefits and grants support
• Fire Safety - staying put
• Compliments, comments and complaints, we want to hear from you
• Stay connected with YouTube videos and Let's Talk Sessions
• Care Survey coming soon
• Pendant alarm reminder

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: February edition. Read to you by Lucy and Joel from the Communications Team.

In the February 2026 edition:

• Introducing the new Resident Trust Fund
• We’d love your feedback on the resident newsletter
• Go paperless: get your newsletter by email
• Have your say: resident forums reminder
• Have you heard about our Environmental Awareness Group
• Photography and video sharing: a reminder about consent
• Do you know about a mutual or tenancy exchange
• Looking after your heart this February
• Helping Hands Fund – extra support when you need it
• Heat network update – new protections from January 2026
• Tenant Participation Advisory Service (TPAS) engagement update – supporting resident involvement
• Pendant alarm reminder

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: January edition. Read to you by Lucy and Joel from the Communications Team.

In the January edition:

• Welcoming 2026
• Don’t miss our latest Let’s Talk Extra Care
• Oldham residents strike a pose for a good cause
• Save money with Housing Perks
• Stay cosy and connected this January
• A quicker, safer response with Appello’s new Queue Management System (QMS)
• Nominations are open – help us recognise our outstanding contractors!
• Support to help you live well at home!
• Have your say through our National Resident Forums
• Changes ahead for homes with heat networks
• Making our website even more accessible
• Please check your next of kin details
• A fresh start for recycling
• Check your pendant alarm each month

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with us

🔹 LinkedIn: https://www.linkedin.com/company/housing21

🔹 Facebook: https://www.facebook.com/Housing21

🔹 Instagram: https://www.instagram.com/housing21living

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: December edition. Read to you by Lucy and Joel from the Communications Team.

In the December edition:

• Festive Greetings from all of us at Housing 21 and message from Bruce Moore
• Staying safe this winter
• We are dreaming of a green Christmas...
• Seasonal wellbeing matters
• Resident Voice: Get involved with our resident engagement events in 2026
• Let’s Talk Retirement Living: Autumn 2025
• Coming soon: Help us recognise outstanding contractors!
• Two new performance reports available for residents
• Service Charge Budget discussions
• Guest Wi-Fi made simpler in communal lounges
• Water quality and hygiene
• Have you recently had a repair? We launched a repairs survey
• Reminder to Check your pendant alarm each month

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

The Housing 21 Resident Newsletter keeps you informed with the latest news, updates, and opportunities from Housing 21. It’s designed to keep you connected, highlight ways to get involved, and share helpful tips to support you in your home and community. It is read to you by Lucy, Resident Communications Manager and Joel, Communications Executive.

In the November 2025 edition:

• New Director of Retirement Living joins Housing 21
• Resident discussion on understanding service charges: scheme budget meetings explained
• The updated Resident Handbook is here!
• Our first Quarterly Performance Report: your insight into how we’re doing
• Thank you for taking part in the National Residents’ Survey
• We will remember them…
• Diwali celebrations bring residents and community together to light up Seagrave Court
• Exploring healthy housing for older people at our annual conference
• Talk Money Week: 03 – 07 November
• Raising awareness during National Safeguarding Week
• Awaab’s Law: strengthening action on damp and mould
• Monthly smoke and heat alarm checks
• Guest Wi-Fi access made easier – coming soon!
• Check your pendant alarm each month

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

The Housing 21 Resident Newsletter keeps you informed with the latest news, updates, and opportunities from Housing 21. It’s designed to keep you connected, highlight ways to get involved, and share helpful tips to support you in your home and community. It is read to you by Lucy, Resident Communications Manager and Joel, Communications Executive.

In this edition:

• Resident discussion on end of year service charge statements is available on YouTube
• Resident launches new poetry book
• Housing 21 is recognised with a RSPCA award
• New digital advocacy recognition
• Performance information - why it matters
• Resident Survey now live
• Spotlight on scams
• Tips for keeping warm this Autumn
• Preventing damp and mould
• Spotting the signs of financial abuse
• Domestic Abuse Awareness month
• Reminders to test fire/smoke detectors and emergency pendants

Here is a link to Housing 21 YouTube Channel for videos: https://www.youtube.com/@housing2171

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

The Housing 21 Resident Newsletter keeps you informed with the latest news, updates, and opportunities from Housing 21. It’s designed to keep you connected, highlight ways to get involved, and share helpful tips to support you in your home and community.

In this edition:

• Exciting new appointments at Housing 21
• Have your say and help shape how we allocate homes
• Reflections on our complaints service
• Helping hands spotlight on: HACT pre-payment meter fund
• Have your say on national housing policy
• Lead the change to shape your community: National Resident Survey 2025
• Tackling damp and mould together
• Catch up on our resident conferences
• Let’s Talk Extra Care

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171