#20 - Time, Trust, and Technology: What If Finance Was Designed for Humans?
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#20 - Time, Trust, and Technology: What If Finance Was Designed for Humans?
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What does it really mean to design financial services around human values?
In this episode, hosts Zaliia Gindullina and Natalie Burke sit down with Stefan Moritz, Head of Innovation at Max Matthiessen, keynote speaker, and thought leader in service design, to explore how GenAI is reshaping the foundations of financial services.
Together, they unpack three core themes:
How AI is changing our relationship with time,
What trust truly attaches to in an automated world, and
How institutions must redefine value beyond products and returns.
Stefan also tackles the tension between agency and personalisation, and shares one uncomfortable truth leaders need to accept in 2026.
A thought-provoking conversation for anyone navigating the human side of financial innovation.