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Welcome to the Laundromat Resource Podcast, Episode 189! I'm your host, Jordan Berry, and today we've got a fantastic episode lined up for you. If you've ever wondered how to transform and triple your laundromat business, you won't want to miss this one. We're joined by the dynamic duo, Nick and Sarah Macken, who are ready to spill all their secrets on how they've successfully achieved this remarkable feat.

The Mackens, who relocated from New Jersey to South Carolina, have taken their laundromat from a modest operation to a bustling community hub. With backgrounds in firefighting and insurance, Nick and Sarah bring unique perspectives and skills to the table. Today, they share their journey of revitalizing a laundromat, their approach to customer service, building a great team, and the strategies they used to double and nearly triple their business.

From their adventures in due diligence, machine maintenance, and creating a welcoming environment, to their big plans for launching wash, dry, and fold services, Nick and Sarah offer insights that every laundromat owner can learn from. So, buckle up and get ready to be inspired to take your own business to new heights with Nick and Sarah Macken on today's show! Let's dive right in.

In this episode, Jordan and Nick discuss:

00:00 Firefighter and Blue Collar Life

09:03 "Unexpected Store Acquisition Journey"

14:29 "Hidden Laundry Behind Cluttered Facade"

19:08 Office Renovation and Expansion

26:35 "Value of Outside Eyes Audit"

31:42 Crucial Role of Real Estate Attorney

36:58 Elevating Business Standards & Engagement

41:52 "Offering Free Snacks and Drinks"

45:53 Building a Positive Community Environment

53:11 Responsive and Strategic Partnership

55:53 Replacing Machines Boosts Revenue?

01:01:07 Streamlined Business Decision-Making

01:07:32 Raising Workplace Standards Challenges

01:12:49 Seeking Initiative Beyond Resumes

01:16:01 Weekly Staff Check-In Calls

01:21:57 Synergy and Teamwork Power

01:27:04 Concrete Steps for Laundromat Buyers

01:34:45 "Podcast Success Due to Guests"

01:36:09 "Take Action Today"

Show Notes
https://laundromatresource.com/show189

Resources
Website- https://southernsudssc.com/

Email- sarah_macken@southernsudssc.com

Phone- 803-307-4671

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