189. Advancing Customer Experiences Through IT Alignment | Michael Buckham-White (Replay)
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189. Advancing Customer Experiences Through IT Alignment | Michael Buckham-White (Replay)
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It is no secret that your technology team (IT) is a huge contributor to company success. They impact customer experiences (CX). But how? What are common challenges? How best to achieve cross-department strategic alignment to ensure customer needs are met?
Featured guest, Michael Buckham-White, Global Technology Managing Director at Deloitte Information Technology Services (ITS), shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Learn more at DoingCXRight.com.
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