188. The Comeback – Adapting strategy under pressure with Juliane Caillouette Noble

In times of rapid change, all charities and social good organisations are having to adapt if we are to survive and continue to make an impact.

The Sustainable Restaurant Association (SRA) has faced plenty of challenges in the last five years, given the turmoil that the hospitality industry has faced since the COVID pandemic. In December 2024, income was so low that the organisations’ very survival was at risk.

One year later, they have had their best year to date, passing £1m in revenue. In this interview, Juliane Caillouette Noble, Managing Director of the SRA, shares the strategies they’ve used to achieve this stunning comeback. It includes lessons about adapting your strategy, the huge benefits of getting clear about who your ideal partner is, storytelling and how to hang in there during the tough times.

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