13. Expert Insight for Restaurant Industry Leadership: Communications Strategies | Ken McGarrie

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. Avoiding communication blunders will guarantee staff retention and create a great working environment.

This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality. The author of The Surprise Restaurant Manager, McGarrie has helmed many successful restaurants, bars, and entertainment-based venues for over two decades. Ken has helped launch new concepts and train hospitality leaders throughout the United States and Canada. In part two of his three part series on insight for restaurant industry leadership, McGarrie shares important strategies for management communication.

McGarrie identifies five key points on how management should effectively address the staff through proper communication strategies:

How managers lose good people.

Managers not having balance between hands-on and delegation support.

Overestimated familiarity, communicating with staff in an overly casual manner.

Using emotion over data in order to communicate with staff.

Communicating that someone is not performing.

“People that you work with will take cues from your behavior and your energy so if you are the one that comes with positive energy then people sense positivity and mirror likewise.” Mcgarrie advises management on communication. He also points out that a manager’s team must see them as a value to the operation.

Check out the episode above to learn more expert insight on communication strategies in the restaurant industry. Also be sure to listen to McGarrie’s part one of Expert Insight for Restaurant Industry Leadership where he talks about assembling the right team. Be on the lookout for more tips from McGarrie on Restaurant Masters Podcast!