121 | HOA Board Heroes: Why Fairness & Listening Matter Most

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HOA Board Hero Dulce Warren sits down to explains why fairness & listening matter most for effective HOA leadership!

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HOA Board Hero Dulce Warren shares this week with Julie how fairness, listening, and ethics guide her approach to leadership. Dulce shares how she was tested leading on her HOA Board with tough issues like parking disputes and snow removal. She also explains how living and serving in the same place can lead to tricky situations where board members MUST balance boundaries and community harmony. These attributes allow HOA boards to be built on respect and service for your entire community!

Chapters From This Episode:

00:00 What responsibilities do HOA board members take on?

00:57 Introduction to this week’s HOA Board Hero Dulce Warren

02:15 Why did Dulce say yes to becoming a board member?

03:40 How did communication improve when Dulce set up direct contact with owners?

05:32 How did her nursing background shape her HOA leadership style?

07:29 Why does Dulce emphasize peace, privacy, and respect for homeowners?

09:19 How does her HOA handle rules, documents, and fairness?

10:11 How did she address parking complaints fairly?

12:57 What are some of the toughest issues her HOA faced?

14:47 Ad Break - HOA Invest

15:24 How did switching management companies improve service?

18:13 What professional experiences taught Dulce fairness and boundaries?

21:15 What advice does Dulce give new or potential board members?

25:09 Why should homeowners join their HOA board?

27:02 What happens if no one serves on the board?

27:38 Why does Dulce see board service as an ethical obligation?

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization. Please seek advice from licensed professionals.

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