112: The Ultimate Client Retention Playbook

If you're only focused on getting new clients, you're leaving money on the table. Retention is the most underrated (and profitable) skill in coaching — and it's one we systemize inside BSTCA. In this episode, I'm breaking down the retention frameworks that help our coaches re-sign 80%+ of their clients, create predictable MRR, and build brands that don't rely on constantly chasing the next sale.

What You'll Learn:

• The 3 R's of retention: Results, Relationship, and Re-sign runway

• What coaches get wrong when trying to "support" clients

• How onboarding, feedback loops, and mid-program pivots boost re-sign rates

• The exact timing and strategy we teach for pitching renewals

Need help with retention? Send me a DM with the word "RETENTION" today.