101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore

When is it really time to replace IT tools? In this episode of Ticket Volume – IT Podcast, we dive into the warning signs, triggers, and challenges that push organizations to switch IT software.

Host Matt Beran sits down with Ignacio Harriague (Director of Product Marketing at InvGate), Linda Lenox (Program Delivery Director at Hall's Culligan Water), and Sandi Conrad (Advisory Fellow at Info-Tech Research Group) to uncover the pain points that drive tool replacement, how to secure budget, and the mistakes to avoid when choosing a new solution.

Here’s a sneak peek:

The real pain points that push teams to switch IT tools.

Why shadow IT emerges when tools no longer fit.

How to articulate ROI and secure budget for new solutions.

Common pitfalls in tool selection (and how to avoid them).

What IT leaders should measure to prove value.

Whether you’re already considering a replacement or just want to recognize the early warning signs, this episode is packed with practical insights for IT leaders navigating tool change.

Don’t forget to like, subscribe, and share your thoughts in the comments! When did your team realize it was time to replace an IT tool?

#replaceittools #switchittools #itleadership #itsm #servicemanagement #itsolutions #itpodcast #ticketvolume