1. Get to know your patient

"Is it ok to make eye contact?" is one of the most frequently asked questions about working with Aboriginal patients in the Northern Territory of Australia. In this first episode of Ask the Specialist you’ll get practical tips on how to develop rapport with your patient, learn how to say 'hello' in the Tiwi language and get an answer to the eye contact question. Getting to know your patient is part of delivering good health care. The Specialists say that if you spend a little time getting to know your patient, patient outcomes will improve.

Ask the Specialist: stories to inspire better healthcare was created by Vicki Kerrigan.