087: Your Office Manager Isn’t Your Insurance Policy

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Sarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, discusses the vulnerabilities of dental practices that rely too heavily on a single office manager. She shares insights from a California dental group and emphasizes the importance of building resilient systems that don't depend on 'heroic' efforts from one person. The episode covers practical steps for distributing tasks, improving process reliability, and protecting team members from burnout. Key points include cross-training staff, implementing standard operating procedures (SOPs), and maintaining efficiency in areas such as patient scheduling, treatment presentations, and insurance claim submissions. Herman provides actionable guidance and advocates for a disciplined approach to practice management, supported by a weekly dashboard review. Resources and further training are available to help dental practices implement these strategies.

References

CBInsights. (2024). The top 12 reasons startups fail. CB Insights. https://www.cbinsights.com/research/startup-failure-reasons-top

SCORE Association. (2023). The megaphone of Main Street: Small business jobs report. SCORE. https://www.score.org/resource/megaphone-main-street

U.S. Bureau of Labor Statistics. (2023). Entrepreneurship and the U.S. economy. U.S. Department of Labor. https://www.bls.gov/bdm/entrepreneurship

U.S. Chamber of Commerce. (2023). Small business index Q3 2023. U.S. Chamber of Commerce. https://www.uschamber.com/small-business/small-business-index

American Psychological Association. (2022). Stress in America: The state of mental health in small business owners. APA. https://www.apa.org/news/press/releases/stress

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