#06 Trusting IT

Wipro Solution Architect Mike Benn joins host Steve Hultquist for a chat about the importance of honesty, mutual respect, and assuming positive intent during tech support interactions. Our guest Mike has AppleCare and Genius Bar experience, so you’ll also hear tales of MacBooks on fishing trips and how to tell if your kid is lying about how the iMac got smashed. (Hint: it’s pretty easy to tell.)