052: An Elevated Experience is More Than Great Service: In Conversation with Branded Hospitality

This is a lively episode of The Pineapple Perspective, with Troy welcoming Jimmy Frischling and Michael “Schatzy” Schatzberg from Branded Hospitality. While the episode opens with humor and banter, it transitions into meaningful reflections on hospitality, evolving dining habits, and the state of restaurant technology.

Jimmy and Schatzy share their roots in the industry, how Branded Hospitality blends investment, operations, and media, and why personalization and community are at the heart of hospitality today. They emphasize how operators can use technology not as a gimmick but as a tool to elevate the guest experience. The trio point out how Pepper Lunch's hospitality model provides a great example of how blending tech and human interaction can improve business outcomes.

Topics Discussed in the Episode

• Definitions of hospitality from different industry perspectives

• The origin and mission of Branded Hospitality

• Evolving consumer dining trends, especially among Gen Z and Gen Alpha

• Effective integration of restaurant technology (e.g., kiosks, loyalty tools, feedback platforms)

• Industry collaboration, influencer involvement, and events like RLC

Connect with Michael ‘Schatzy’ Schatzberg and Jimmy Frischling:

www.thehospitalityhangout.com

www.HospitalityHeadline.com

www.BrandedStrategic.com

https://www.linkedin.com/company/branded-ventures/

https://www.instagram.com/brandedstrategichospitality/

https://www.linkedin.com/in/jamesfrischling/

https://www.linkedin.com/in/michael-%E2%80%9Cschatzy%E2%80%9D-schatzberg-9a16ba5/

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.