009: Handling Negative Reviews on Social Media

Jeff DeHaven of Digital Mitten is joined by Daniel Lemin, author of Manipurated, in discussing how to handle negative reviews on social media. Get into the minds of the customers and those who write the reviews, as well as how to handle the reviews and crisis of malicious attacks from competitors. Get the inside scoop on the unique online world of reviews and ratings in this month’s edition of Social Insights.