006-Rebuilding Trust When You've Messed Up

Leadership doesn't require perfection. It demands authenticity.

In this episode, Katie Trotter, Chief Program Officer at the Chapman Foundation, explores how leaders can effectively rebuild trust after making mistakes.

Katie shares that leadership is less about titles and more about influence, which is shaped through small, intentional actions that set the tone for those around us.

She introduces the concept of being chronically human, and points out that when leaders pretend to have it all together, they miss opportunities for genuine connection.

The conversation dives into the value of learning from missteps, and Katie outlines a practical five-step process for repairing trust:

• Regulate emotions
• Name the behavior
• Identify better choices
• Engage in conversation
• Listen to understand

Whether you're managing a team or navigating personal relationships, this episode offers actionable insights to help you lead with intention and care.

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Trust is a key component to our third foundational class, Our Community Transforms,* within our model for Caring Leadership and our Caring Workplaces program. To learn more, visit our Partnership page.

*Note: You must be an alumnus of Our Community Listens to register for Our Community Transforms.